Program Manager / Operations Manager– Center of Excellence (CoE)

Job Title : Program Manager / Operations Manager– Center of Excellence (CoE)

Location : Kolkata and Coimbatore

Department : Training and Operations

Reports To : V.P Training and Operations

About the Program-

The

Center of Excellence (CoE)

is established under the

IndiaAI Mission

and the

Skill India framework

to strengthen India’s national skilling ecosystem in the field of

Artificial Intelligence, Emerging Technologies, and the Creative Digital Economy .

The CoE aims to equip youth and professionals with future-ready skills in domains such as

Prompt Engineering, Data Analytics, Machine Learning, Generative AI, Data Annotation, Digital Marketing, Customer Support, GCC roles, UI / UX Design, and Coding , creating a sustainable talent pipeline for India’s digital growth.

Key Responsibilities

1. Program Strategy & Implementation-

Design, plan, and execute CoE programs in alignment with

IndiaAI Mission

and

Skill India priorities .

Develop and manage skilling modules in AI, ML, Data Analytics, Generative AI, Data Annotation, and Creative Economy domains in collaboration with the Academic Excellence team.

Ensure curriculum alignment with industry standards and emerging technology trends based on continuous feedback from industry partners and donors.

Oversee delivery through blended learning models (online, hybrid, classroom).

Drive certification, assessment, and placement activities for program beneficiaries.

2. Partnership & Stakeholder Management-

Collaborate with Government officials (Like- MSDE, NSDC etc.)

Qualifications & Experience

Graduate or Postgraduate degree in

Engineering / Management / Computer Science / Education / Data Science

or related field.

7–10 years

of experience in program management within

skill development, education, or technology-led initiatives .

Proven experience in managing

AI, Data Science, or Digital Economy skilling programs

preferred.

Familiarity with

government-funded or CSR-based projects

(IndiaAI, Skill India, NSDC) will be an advantage.

Build partnerships with

industry leaders, GCCs, startups, and academic institutions

to enhance employability outcomes.

Liaise with content development partners and technology providers for innovative learning tools.

3. Monitoring, Evaluation & Reporting-

Develop and track

KPIs

such as enrolments, completions, certifications, and employment outcomes.

Implement robust data-driven monitoring systems for impact measurement.

Prepare periodic

progress reports, dashboards, and presentations

for internal and external stakeholders.

4. Team Leadership-

Manage and mentor program coordinators, trainers, and project associates.

Foster a culture of

innovation, accountability, and collaboration

within the CoE.

Facilitate capacity-building workshops for trainers and support staff.

5. Innovation & Industry Integration-

Introduce

AI-driven learning tools, simulation labs, and live projects

to enhance learning outcomes.

Explore

emerging roles in the creative digital economy

— such as digital marketing, content creation, customer experience, and UI / UX — for skill-based employment.

Ensure seamless transition from skilling to job placement with partner organizations.

Qualifications & Experience-

Graduate or Postgraduate degree in

Engineering / Management / Computer Science / Education / Data Science

or related field.

7–10 years

of experience in program management within

skill development, education, or technology-led initiatives .

Proven experience in managing

AI, Data Science, or Digital Economy skilling programs

preferred.

Familiarity with

CSR-based projects

(IndiaAI, Skill India, NSDC) will be an advantage.

Skills Required-

Program & Project Management

Stakeholder & Partnership Management

Data-driven Planning & Reporting

Knowledge of AI / ML, Data Analytics, and Emerging Tech domains

Excellent Communication & Presentation Skills

Leadership, Team Coordination & Problem-Solving

Key Deliverables-

Establish and operationalize the CoE as per

IndiaAI & Skill India

standards.

Deliver industry-aligned skilling programs across identified modules.

Achieve certification, placement, and impact targets.

Build sustainable academic and industry collaborations.

Maintain compliance, documentation, and quality assurance across all CoE initiatives.