ServiceNow AI Developer

ServiceNow AI Developer

Welcome to Awign Expert, a division of Awign - India's largest work-as-a-service platform. At Awign Expert, we connect skilled professionals with exciting contractual or project-based work opportunities offered by top companies. Our mission is to empower professionals by matching them with projects that align with their skills, interests, and experience.

At Awign Expert, we understand the challenges faced by independent professionals in finding meaningful work and managing administrative tasks. That's why we act as a dedicated HR office for our Experts, handling the entire onboarding process, providing continuous feedback, resolving conflicts, and ensuring seamless payroll management.

Our goal is to create a hassle-free environment for our Experts, allowing them to focus solely on their work without the burden of administrative complexities. By partnering with Awign Expert, professionals gain access to a vast network of renowned companies and projects across various industries.

About the Role : Duration : Permanent

Location : Hyderabad

Timings : Full Time (As per company timings)

Notice Period : (Immediate Joiner - Only)

Experience : 4-10 Years

JD :

Position : ServiceNow AI Developer

Exp : 4-10 Years

Location : Hyderabad [Madhapur]

Experience : 4–10 years

Core Module : ITSM (mandatory base experience).

AI Skills in ServiceNow :

Virtual Agent

Now Assist

NLU (Natural Language Understanding)

AG&T (Agentic AI concepts)

Incident summarization & custom AI use cases (e.g., summarizing knowledge articles).

Integration Skills : General integration experience is also expected.

Focus : Someone who understands how to use and customize ServiceNow AI features for end users and developers.

We are looking for an experienced ServiceNow AI Developer / Consultant to design and implement intelligent workflows and AI-powered features within the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow development, combined with experience or understanding of AI / ML technologies such as predictive intelligence, Now Assist, Virtual Agent, and Natural Language Understanding (NLU).

Key Responsibilities :

Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU.

Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements.

Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases.

Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.

Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.

Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks.

Implement and train predictive models using ServiceNow's Predictive Intelligence.

Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs.

Ensure high-quality documentation, test coverage, and governance of AI models and features.

Stay updated with latest ServiceNow and AI trends, releases, and best practices.

Interested candidates please share your resume to balkis.begam@terragig.in