Shift Manager / Store Manager- Qsr & Retail

About Amadora

Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a Store Manager who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.

The Role

As a Store Manager, you will own end-to-end performance of an Amadora outlet in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail / QSR environments and loves building teams on the ground.

What You’ll DoBusiness & Store Performance

Oversee daily operations of 1-2 outlets (based on cluster size).

Drive sales growth, footfall, conversion, and ticket size across stores.

Ensure consistent execution of brand standards in service, hygiene, product quality, and visual merchandising .

Analyze store KPIs and close gaps through actionable plans.

Own P&L levers : wastage control, manpower productivity, and store-level costs.

Team Leadership & People Development

Hire, train, coach, and retain high-performing store teams.

Conduct regular store visits to lead from the floor and build culture.

Ensure shift planning, roster discipline, and productivity targets.

Create a strong bench of Shift Leads and Store Managers .

Handle escalations and performance issues proactively and fairly.

Customer Experience

Ensure every customer gets a delightful Amadora experience.

Manage customer feedback loops and resolve escalations quickly.

Build local store reputation through active engagement and consistency.

Operations & Compliance

Ensure strict compliance with FSSAI, safety, hygiene, and audit standards .

Monitor SOP adherence across stores (opening / closing, storage, batching, cash handling, etc.).

Coordinate with central teams for smooth inventory, dispatch, and replenishment .

Maintain accurate reporting and store documentation.

What We’re Looking For

4–8 years of experience in QSR / food retail / hospitality / café chains, with store management exposure .

Proven track record of managing store KPIs, team performance, and customer experience at scale.

Strong on-the-ground leadership—comfortable being present across outlets daily.

• Excellent people management skills;

able to motivate and develop frontline teams.

Solid understanding of store profitability, wastage, and cost control.

Comfortable with reporting, Excel / Sheets, and performance dashboards.

Strong communication skills (Tamil + English preferred).

High ownership mindset and the ability to thrive in a fast-growth environment.

Nice to Have

Experience in premium QSR brands or dessert / ice cream formats.

Exposure to new store launches and scaling operations quickly.

Strong local market understanding of Chennai trade areas.

Location & Work Setup

Location : Chennai

Work Type : Full-time, on-site / field role

Travel : Daily travel between outlets within assigned cluster