Associate, Quality Services, DeviceTechSuprt-Tablet

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

L2 Device Associate (DA) - Quality Services (IC role), test small components and features related to an Amazon device, application, or service. DA- Candidate shall follow SOPs and execute tasks assigned to them on a daily basis. DAs acquire knowledge from peers, on-the-job training, and via Device and Quality team-provided content (e.g., SharePoint, Wiki, etc.). DAs use required tools and follow relevant practices that facilitate smoother operations and eliminate process dependencies. DAs perform predefined test cases without compromising the quality they test for. DAs raise defects for all failures observed and track doubts related to the execution of test instructions through pre-defined mechanisms. Candidate tracks daily execution status using recommended tools and techniques, and provide individual status reports. DAs are responsible for the security and maintenance of the company assets, accessories and devices allocated to you to perform your daily operations. DAs use standard tools for effort and data capture and abide by the regulatory processes defined for ensuring process compliance, confidentiality, and security. DAs contribute to process improvement ideas wherever applicable in your project scope.

Key job responsibilities

To follow SOPs and execute tasks assigned on a daily basis.

• Execute test plans & test cases, and reporting results in a timely, clear, and concise manner.
• Meets daily productivity & quality targets. Able to execute tasks on a daily basis with highest standard of quality w.r.t deliverables.
• Should have the ability to backtrack and do a root cause analysis of bugs / issues.
• Contributes to project improvement ideas to simplify the daily routine when applicable.
• To acquire knowledge from peers, on-the-job training, and via device and quality team - provided content (e.g., SharePoint, Wiki, etc.).
• Able to learn manual device & application test procedures & how to use applicable software & tools.

A day in the life

DAs perform manual regression testing on assigned features, identifying and documenting bugs in the tracking system.

About The Team

Our role is to ensure the delivery of robust, high-quality software by thoroughly validating different Tablet devices before they reach our customers. As a part of this team, you&aposll collaborate closely with developers, QAs, TPMs, and cross-functional stakeholders to create seamless user experiences. Our vision is to champion quality at every stage of development, driving excellence and reliability. Our mission is to enable our customers to trust the Tablet&aposs software they use, empowering them to achieve their goals without interruptions or frustrations. You will play a critical role in validating different Tablet features, functionalities, working on innovative testing frameworks, automating test scenarios, and solving challenges that ensure end-to-end product reliability. Together, we will address issues before they occur, enhancing customer satisfaction and trust in our solutions. Join us in shaping the future of Tablet&aposs quality!

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you&aposre applying in isn&apost listed, please contact your Recruiting Partner.

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Skills Required

Test Plans, Test Cases