Job Description
What we want :
We are seeking a skilled and proactive Client Service Manager / Project Manager to oversee client relationships and internal project execution for digital marketing campaigns. This role requires strong communication, planning, and coordination skills to ensure seamless delivery of projects across teams and time zones. The ideal candidate will be responsible for managing client expectations, allocating internal resources, and driving projects from initiation to completion.
Who we are :
Vertoz (NSEI : VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies.For more details, please visit our website here.
ZKraft :
At Zkraft, we are a leading digital marketing agency offering comprehensive digital solutions, ranging from strategy, transformation, media planning and buying. We combine creativity, technology, and data to deliver impactful digital marketing strategies. With proprietary AI-powered platforms like Ingenious Plex, Azurite, and Qualispace, we optimize campaigns and drive measurable business growth. Our cutting-edge ad formats, including interactive banners, Swirl Ads, and CTV solutions, enable us to engage audiences effectively.We are proud to serve industries such as E-commerce, BFSI, Healthcare, Real Estate, and Government sectors, and specialize in verticals like Automotive, Entertainment, and more. With global recognition, a proven track record, and a client-centric approach, Zkraft is the trusted partner for businesses aiming for growth.
What will you do :
Client Coordination and Servicing
- Serve as the primary point of contact for US-based clients
- Understand client objectives and gather detailed project requirements
- Conduct regular client meetings, updates, and feedback sessions
- Ensure high levels of client satisfaction and relationship management
Project Planning and Management
Lead project planning from kickoff to final deliveryDefine scope, timelines, and resource allocation for each projectMaintain project documentation including briefs, schedules, and feedback logsTrack progress and ensure timely delivery of milestonesInternal Team Coordination
Allocate tasks across departments including design, content, SEO, and paid mediaConduct daily planning and stand-up meetings to align team effortsMonitor task completion and proactively address delays or blockersFoster collaboration and accountability across teamsProblem Solving and Delivery Oversight
Identify and resolve internal conflicts or misalignmentsReview deliverables for quality and consistency before client submissionImplement process improvements to enhance team efficiencyEnsure all work meets client expectations and agency standardsRequirements
3 to 6 years of experience in client service management or project management within a digital marketing agencyStrong understanding of digital marketing services such as SEO, SEM, social media, and content marketing, website development.Excellent communication and interpersonal skills, especially with international clientsProven ability to manage multiple projects and cross-functional teamsProficiency in project management tools.Willingness to work independently during US shift hoursExperience working with US-based clients or international accountsFamiliarity with performance marketing metrics and reporting toolBenefits
No dress codesFlexible working hours5 days working24 Annual LeavesInternational PresenceCelebrationsTeam outingsRequirements
Education : Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; MBA preferred.Experience : 3-7 years of experience in business development, sales, or a similar role, with a proven track record of achieving revenue growth.Industry Knowledge : Familiarity with [specific industry] and its market dynamics, trends, and challenges.Communication Skills : Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.Negotiation & Persuasion : Strong negotiation skills with the ability to close deals and create win-win outcomes for the business and clients.Analytical Skills : Ability to gather, analyze, and interpret data to inform business strategies and decision-making processes.CRM Expertise : Proficiency in CRM software such as Salesforce, HubSpot, or Zoho to track leads, deals, and progress.Self-Starter : Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment. .