Telematics Customer Support Team Lead

Job Title : Telematics Customer Support Team Lead

Job Summary

The Telematics Customer Support Team Lead oversees a team specializing in telematics support ensuring efficient operations technical accuracy and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues optimize processes and maintain service quality.

Key Responsibilities

Team Leadership : Guide and develop support representatives providing feedback and conducting performance reviews.

Support Operations : Manage telematics-specific inquiries handle escalations and ensure compliance with SLAs with customers

Performance Monitoring : Track key metrics (e.g. response time CSAT) identify trends and optimize processes.

Training & Knowledge Sharing : Facilitate training on telematics systems tools and best practices; stay updated on industry changes.

Cross-Functional Collaboration : Work with product and engineering teams to address customer feedback and technical issues.

Qualifications-

Education : Bachelor s degree in IT engineering or related field (or equivalent experience).

Experience : 8 years in telematics or technical support; 2 year in a supervisory role.

Skills : Strong leadership telematics knowledge CRM proficiency excellent communication and data analysis skills.

Preferred Qualifications

Experience in telematics or fleet management industries and familiarity with GPS and data analytics.

Intrested can call to Aditya kumar on- / (Whatsapp Resume for immediate Responce)

Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full Time

Experience : years

Vacancy : 1