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User Researcher

User Researcher

ConfidentialBengaluru / Bangalore
20 days ago
Job description
  • Collaborate with designers, product managers, and engineers to ensure user insights guide decision-making.
  • Manage participant recruitment for research studies, including maintaining databases, outreach, scheduling, and ensuring compliance with privacy standards.
  • Administer gratuities and other participant incentives with precision and adherence to organizational guidelines.
  • Conduct a variety of user research activities, including interviews, usability testing, surveys, and contextual inquiries.
  • Serve as a backup resource for evaluative research efforts to support and scale the team s impact.
  • Analyze and present research findings to drive actionable insights.
  • Advocate for accessibility, inclusivity, and user-centric design in all research activities.

    • What Your Responsibilities Will Be

    Research Operations

    • Manage the end-to-end process of UXR participant recruitment and gratuity administration.
    • Maintain participant databases, ensuring accuracy and data privacy compliance.

      • User Research Execution

    • Plan and execute qualitative and quantitative research studies to uncover user behaviors, pain points, and needs.
    • Assist in evaluative research efforts, including usability testing and prototype validation.

      • Insights and Collaboration

    • Collaborate with cross-functional teams to align research findings with business and product goals.
    • Deliver research insights through clear reports, presentations, and workshops.

      • Accessibility and Inclusion

    • Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.

      • What Youll Need to be Successful

    • 3-5 years of experience in user research, participant recruitment, or related roles.
    • Proficiency with research tools and platforms such as UserTesting, Optimal Workshop, or Dovetail.
    • Familiarity with SaaS products and user-centered design principles.
    • Strong organizational skills with experience in participant management and incentive programs.
    • Excellent communication skills to present findings to diverse stakeholders effectively.
    • Ability to work collaboratively in a cross-functional, global team environment.
    • Knowledge of WCAG 2.1 AA standards and experience with accessibility-focused research.

      • Skills Required

      Usability Testing, User Research

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    Researcher • Bengaluru / Bangalore