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Consultant [27 / 10 / 2025]

EXLIndia

15 hours ago

Job description

Responsibilities

Conduct a comprehensive review of existing fraud operations processes.
Identify gaps, inefficiencies, and potential improvement areas.
Develop detailed recommendations for streamlining processes.
Create a high-level plan for process improvement.
Develop metrics and KPI tracking mechanisms.
Assess current training programs and identify knowledge gaps.
Design and develop a comprehensive training curriculum.
Conduct a skills gap analysis for the current team.
Develop talent development strategies.
Design performance evaluation criteria specific to fraud analytics and operations.

Qualification & Experience :

Any graduate with 4 plus years of experience into fraud operations.

Certified Fraud Examiners, data analysts.

Consultant • India