Salesforce Business Analyst

Zensar TechnologiesMaharashtra, India

6 days ago

Job description

Skill-Salesforce Business Analyst

Exp-5-10 Years

As a Salesforce Business Analyst, you will be the vital link between our business stakeholders and the Salesforce development team. You will be responsible for discovering, analyzing, and documenting business requirements, and then designing and guiding the implementation of solutions on the Salesforce platform. Your ability to understand both business processes and Salesforce capabilities will be key to our success.

Key Responsibilities :

Requirements Elicitation & Analysis (40%)

Conduct workshops and interviews with business stakeholders (from end-users to executives) to gather and prioritize business requirements.
Analyze and document complex business processes, identifying gaps and opportunities for improvement using Salesforce.
Translate business needs into clear, concise, and actionable user stories, process flows, and functional requirements.

Solution Design & Documentation (30%)

Create detailed user stories with well-defined acceptance criteria, ready for the development team.

Design and document solution proposals, including configuration (clicks) vs. code (custom development) options, weighing the pros and cons of each.

Work closely with Salesforce Architects and Developers to ensure solutions are technically sound and aligned with the platform best practices.

Maintain and manage the product backlog for your assigned business units.

Testing, Training & Support (20%)

Develop and execute test plans, including User Acceptance Testing (UAT), to ensure solutions meet the defined requirements.

Facilitate UAT sessions with business users and gather feedback for iterations.

Create and deliver training materials and conduct training sessions for end-users on new features and functionalities.

Provide post-launch support and act as a tier-2 point of contact for troubleshooting functional issues.

Stakeholder Management & Communication (10%)

Act as the primary point of contact for business stakeholders regarding Salesforce capabilities and projects.

Communicate project status, updates, and potential risks effectively to both technical and non-technical audiences.

Manage stakeholder expectations and foster strong, collaborative relationships.

Required Qualifications & Experience

Certifications :

Must Have : Salesforce Administrator Certification.

Experience :

5+ years of experience as a Business Analyst, with at least 2 years focused on the Salesforce platform.

Proven experience gathering requirements and designing solutions for at least two major Salesforce clouds (e.g., Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).

Hands-on experience with Salesforce configuration (e.g., Flows, Process Builder, Object & Field setup, Permission Sets, Reports & Dashboards).

Strong skills in creating user stories, process flow diagrams, and functional design documents.

Skills :

Exceptional written and verbal communication skills.

Strong analytical and problem-solving skills with a keen attention to detail.

Ability to facilitate meetings and lead requirement-gathering sessions.

Preferred Qualifications :

Certifications :

Salesforce Advanced Administrator Certification.

Salesforce Business Analyst Certification.

Any Salesforce Consultant (e.g., Sales, Service) or Platform App Builder certification.

Experience :

Experience working in an Agile / Scrum environment.

Familiarity with project management and Agile tools like Jira.

Basic understanding of Salesforce data model and security concepts.

Experience with data migration and data quality principles.

Create a job alert for this search

Salesforce Analyst • Maharashtra, India

Related jobs

Promoted

Salesforce Developer

RisebirdAurangabad, IN

We provide on-demand video interviews service to employers and job-seekers.We looking for part time remote interviewer for Salesforce Developer skills. Please apply immediately if you are interested...Show moreLast updated: 20 days ago

Promoted

Salesforce Developer-Service Cloud

Gravity Infosolutions, Inc.Aurangabad, IN

Salesforce Developer-Service Cloud.We are looking for an experienced.The ideal candidate will have 5+ years of hands-on development experience and be proficient in customizing and extending Service...Show moreLast updated: 18 days ago

Promoted

Salesforce Developer

Rrootshell Technologiiss Pvt LtdAurangabad, IN

Rrootshell Technologiiss Pvt Ltd.We are HIRING for #Salesforce Developer.This is for FULL -TIME role and Work From Home Opportunity. Hands on experience in Salesforce Development.Design, develop, an...Show moreLast updated: 10 days ago

Promoted

Salesforce Developer

Innovun GlobalAurangabad, IN

At Innovun Global, we ignite digital transformation through bespoke technology, marketing, and AI-driven solutions tailored for ambitious businesses. By blending bold thinking, advanced tech, and st...Show moreLast updated: 13 days ago

Promoted

Senior Salesforce Developer

Confiance Tech Solutions IncAurangabad, IN

This role requires strong technical expertise, a proactive mindset, and the ability to work closely with global teams in a flexible, remote setup. Design, develop, and maintain custom Salesforce sol...Show moreLast updated: 13 days ago

Promoted

NetSuite Analyst

Somnetics (Som Imaging Informatics Pvt. Ltd.)Aurangabad, IN

NetSuite Functional Analyst certification.Financials, Inventory, Sales, CRM).Multi-Book Accounting, Tax setups (Avalara),. Celigo, Shopify, Amazon, 3PL, banking).Saved Searches, KPIs, dashboards, an...Show moreLast updated: 10 days ago

Promoted

Salesforce Engineer

KLDiscoveryAurangabad, IN

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Salesforce Engineer position. This person will join with oth...Show moreLast updated: 8 days ago

Promoted

Salesforce Consultant

APN Consulting, Inc.Aurangabad, IN

IT staffing and services company offering innovative business solutions to improve client business outcomes.We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and ...Show moreLast updated: 18 days ago

Promoted

Salesforce Consultant

DigileAurangabad, IN

Provide day-to-day support for Salesforce CPQ, resolving incidents, service requests, and user-reported issues within SLAs. Troubleshoot and resolve CPQ-related configuration, pricing, quoting, and ...Show moreLast updated: 30+ days ago

Promoted

Data Scientist-Customer Analytics

StraiveAurangabad, IN

Straive is a market leading Content and Data Technology company providing data services, subject matter expertise, & technology solutions to multiple domains. Data Analytics & Al Solutions, Data Al ...Show moreLast updated: 30+ days ago

Promoted

Salesforce Developer

Tata Consultancy Servicesaurangabad, maharashtra, in

Ready to elevate your Career?? Join TCS!.Looking for passionate professionals to join our team.Role : Salesforce Technical Developer. If you’re ready to take the next step in your career with TCS, fe...Show moreLast updated: 9 days ago

Promoted

Salesforce Developer

Runmap Infotech Private Ltd.Aurangabad, IN

Salesforce Developer (Immediate Joiner) – Remote | Contract / Freelance.Apex, Aura Components, and Visualforce.The ideal candidate should be able to manage client communications independently and d...Show moreLast updated: 20 days ago

Promoted

Salesforce Developer

DigileAurangabad, IN

Design, develop, test, and deploy.Apex, LWC, Visualforce, and Flows.Salesforce Sales Cloud, Service Cloud, or Experience Cloud. Salesforce and external systems.Workflows, Process Builders, and Valid...Show moreLast updated: 30+ days ago

Promoted

Salesforce Data Cloud Architect

RialtesAurangabad, IN

Job Description : Salesforce Data Cloud Lead.Freelance / Contract - 6 months.We are looking for an experienced.This role requires deep knowledge of. Salesforce Data Cloud (formerly Customer Data Plat...Show moreLast updated: 30+ days ago

Promoted

Salesforce Developer

DX FutureTechAurangabad, IN

The ideal candidate will have expertise in Salesforce development, particularly with.Lightning Web Components (LWC).This role involves designing and implementing customized solutions that enhance b...Show moreLast updated: 30+ days ago

Promoted

Salesforce DevOps Engineer / Release

FEXLE Services Private LimitedAurangabad, IN

Role Name : Salesforce DevOps Engineer - Release Manager.Experience : 5-7 Years of Experience.FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong...Show moreLast updated: 20 days ago

Promoted

Salesforce Administrator

vueverse.Aurangabad, IN

Manage, configure, and optimize Salesforce environments to support business operations.Collaborate with developers and architects on system design, enhancements, and best practices.Create and maint...Show moreLast updated: 20 days ago

Promoted

IT Infrastructure Sales Professional (INDIA REMOTE)

ScubytAurangabad, IN

Remote

Title : IT Infrastructure Sales Professional.We are seeking a highly driven.IT Infrastructure Sales Professional.The ideal candidate will have hands-on experience promoting and selling.Identify, pro...Show moreLast updated: 10 days ago