Technical Support Analyst

Locations : Hyderabad

Experience : 6-8 Years

Role :

Functional & Technical Support Analyst

Must-Have : Technical :

Expertise on

Sun Systems

Infor Q&A

B4B

PA Consolidation

Functional :

Resolve journal posting Issue.

Create new Reports using macros Design Reports within application.

Responsibility :

Perform system configuration, patch testing, and upgrades for SUN Systems and related tools.

Build, manage and troubleshoot Q&A (Vision) reports and templates.

Support B4B bank file generation, transmission, and reconciliation processes.

Develop and maintain SQL scripts, stored procedures, and data extracts.

Coordinate with vendors and internal IT teams for issue resolution and enhancements.

Provide daily support for SUN Systems, Q&A, B4B, and PA Consolidation modules.

Troubleshoot and resolve functional issues related to financial transactions, reporting, banking interfaces, and project accounting.

Collaborate with finance teams to support month-end, year-end, and audit processes.

Maintain and update process documentation, SOPs, and user manuals.

Conduct user training and onboarding for new features or system changes.