Operations Manager

Job Description

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience / business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements & drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and / or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors / Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Basic Qualifications
• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of (blue badge / FTE) experience
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

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