Vice President- Global Operating Leader

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President- Global Operating Leader

The Global Operating Leader is responsible for the overall service delivery management for all the service lines of F&A (viz. PTP, OTC and RTR). You will be the key point of contact for GBS and Business for any service delivery related escalations management. This role acts as the SPOC for all the service in - Genpact process.

The role of Global operating leader includes liaising with business and GBS, understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations.

The role will work in conjunction with operational teams, internal and external stakeholders to ensure service delivery, transformation and change management

Responsibilities

Service Delivery management

• .Managing the service delivery and ensuring that the agreed service levels are met
• .Set up a strong governance model in place with internal & external stakeholders
• .Working as a point of contact for Escalation related to service delivery
• .Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes
• .Responsible for people leadership and driving, engaging and motivating the team
• .Reviewing and approving Resource planning and staffing
• .Ensure client happiness and successful external & internal audit
• .Help promoting diversity, inclusion, and employee engagement across global teams, and developing a strong leadership pipeline
• .Expand the role's financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitability for service lines.
• .Explicitly include data analytics and AI as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.

Contract Management

Cross functional collaboration

Key Competencies :

Qualifications

Minimum qualifications

Preferred qualifications

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.