Mortgage Processor

Job Title : Mortgage Processor

Department : Mortgage Lending

Department Location : Littleton, MA

Reports to : Senior Director, Mortgage Productions

Career Stream : Individual Contributor

Classification : Hybrid

Exemption : Non-Exempt

Pay Grade : 8

Pay Grade Range : $23.84-$29.80

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and / or skill level, and will be finalized at the time of offer.

FUNCTION : Responsible for performing a variety of tasks to ensure that mortgage and home equity loan applications are processed accurately and efficiently. Ensures all files are complete and compliant with Workers Credit Union policies, investor requirements, mortgage insurance standards, and applicable government loan regulations.

Essential Job Duties And Responsibilities

• For Both Mortgage Processor and Senior Mortgage Processor :
• Prepare and review initial disclosure packages, including Loan Estimates, ensuring accurate loan setup and compliance with loan program guidelines.
• Deliver disclosure packages to members via eSign or mail, based on their communication preferences.
• Order and track required third-party reports such as appraisals, title, flood certifications, tax transcripts, and employment verifications.
• Review borrower documentation for completeness and alignment with AUS findings; request and collect any outstanding items.
• Process home equity applications from approval to closing, including communication with members, delivering required documents, and clearing pre-closing conditions.
• Monitor and review title and property condition reports, escalating any issues to underwriting as needed.
• Ensure timely submission of loan files to underwriting; update the LOS with verified information and clear conditions as received.
• Manage government loan files, including coordination with lenders, tracking conditions, and providing updates to borrowers, MLOs, and agents.
• Track key milestones such as underwriting timelines, financing contingencies, closing dates, and rate lock expirations; communicate proactively with MLOs.
• Prepare and issue revised Loan Estimates in compliance with TRID for any changes in circumstance.
• Communicate approvals to all relevant parties and conduct pre-funding audits, including verbal employment verifications.
• Support the closing process and ensure confidentiality of all borrowers and loan information.
• Uphold the Workers Credit Union 'Workers Way' culture through daily interactions and behaviors.
• Perform other duties as assigned to support departmental and organizational goals.
• Additional Responsibilities for Senior Mortgage Processor :
• Serve as a subject matter expert and resource for junior processors, providing guidance on complex loan scenarios, regulatory compliance, and internal procedures.
• Support the training and onboarding of new team members and temporary staff in collaboration with processing leadership.
• Take ownership of high-volume or high-complexity pipelines, including jumbo loans, construction loans, and government-backed programs.
• Lead or participate in departmental initiatives aimed at improving processing efficiency, compliance, and member experience.
• Support the implementation of policy updates, system enhancements, and procedural changes in coordination with mortgage processing leadership

Other Duties

Education

Experience

Knowledge / Skills / Abilities / Competencies

Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About Workers Credit Union : Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits

EEO Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Skills Required

Attention To Detail, pipeline management