Key Account Management Specialist

Job Description :

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

satisfaction levels and effectively understand their needs.

immediately and share with billing team for invoice generation.

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

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Skills Required

Marketing Support, Customer Interaction, Sales Marketing