Insights Manager [19 / 10 / 2025]

About Us

We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.

Role Overview

We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams, lead a small analytics pod, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

Key Responsibilities

• Lead the development of business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
• Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
• Own and prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
• Manage and mentor a team of 2 analysts, guiding them in methodology, prioritization, and problem-solving.
• Explore and pilot AI / ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
• Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
• Ensure clear, actionable communication of insights to leadership and cross-functional teams.

What We’re Looking For

Why Join Us

Interested? Share your resume and join us in redefining customer insights for the next phase of retail growth.