Service Desk Analyst - M365 Security & Compliance Uplift

Join Centorrino Technologies : Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Australia.

The M365 Specialist – Secure Score Uplift is responsible for proactively improving the Microsoft Secure Score across client tenants by implementing best practices, security baselines, and configuration enhancements within Microsoft 365 environments. The role will focus on identifying, planning, and executing proactive uplift activities that strengthen the security posture of our clients’ Microsoft 365 environments, ensuring alignment with industry standards, compliance obligations, and customer expectations.

Requirements

What You’ll Do

• Review Microsoft Secure Score across all client tenants using Microsoft 365 Admin Center and Lighthouse
• Identify and prioritise security improvements based on risk, compliance, and business impact
• Implement technical security controls across Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Entra ID / Azure AD, etc.)
• Collaborate with internal teams, account managers, and clients to schedule and deliver uplift activities
• Document all security changes, including before / after states and risk mitigation steps
• Clearly communicate proposed changes and provide guidance to clients where needed
• Align with Cyber and Modern Workplace teams to share strategies and outcomes
• Report on Secure Score trends and security posture improvements across clients
• Follow internal change management and client approval processes
• Contribute to the development of M365 security baselines and reusable templates
• Stay up to date with Microsoft 365 roadmap changes and incorporate them into security activities

What You’ll Bring

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why :

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note : A valid Vulnerable People /  Working with Children Check (WWCC) and Police Check are required.