Senior Engineer - IT

Essential Duties And Responsibilities

Other duties may be assigned beyond the core functions listed below.

• Install and configure computer applications. Monitor and maintain computer networks.
• IT infrastructure support; inclusive of network devices, server room, server systems and company phone system maintenance support as well as day-to-day IT operations and administration support.
• Diagnose and troubleshoot all the PC hardware and software issues in accordance with corporate policies, standards and procedures. In charge of IT asset management including procurement and inventory management, perform PC hardware maintenance arrangement and reimaging activities
• Responsible for supporting user-end IT requirements and maintain high user satisfaction of IT service. Provide effective service for end users.
• Manage data backup as part of the disaster recovery plan
• Responsible for maintaining the local IT infrastructure to ensure the system stability and reliability.
• Responsible for tracking and monitoring IT system usage; ensure that corporate IT standards and procedures are being implemented and maintained.
• Conduct and / or facilitate training for employees on software / hardware / new IT tools & processes
• Control IT expenses and ensure cost effectiveness
• Establish and support a positive work environment based mutual respect, honesty, team work and continuous improvement.
• Manage & monitor Servers, Networking and Security infra.
• Troubleshoot basic networking and server issues.
• Coordinates problem analysis of server software and hardware problems, finding the resolution of server and storage related software problems, participates in software and hardware evaluation.
• Incumbent additionally will;
• Provide quality service by enforcing quality and customer service standards
• Exceptional customer service skills and a passion for helping others
• Ability to creatively and decisively solve problems
• Ability to manage workload and multitask in a fast-paced environment with changing priorities
• Define tasks and requirements to the appropriate level of detail to enable accurate and timely implementation
• Able to work with flexible hours and travel domestically.

Keys to Success

Supervisory Responsibilities

Requirements And Preferred Skills

Required Skills

Skills Required

Networking, Data Backup, It Asset Management, Network Devices, It Infrastructure Support