Retail Operations Lead

TCS

is hiring for

Retail Operation Lead

role !!

Experience - 5 - 10 yrs

Shift - 12 : 00 pm- 10 : 00 pm.

Job Description-

Skills-

5+ Years of Exp in Ecommerce / Retail

Thorough Understanding of Retail Operations and its nuances

Should have exp in Content Management / Website operations

Should have basic understanding in Digital marketing / SCM and other retail verticals

Should have handled 50+ FTEs

Excellent Interpersonal and communication skills

Should be ok to manage 24 / 7 project

Hands on experience business transformation with quantified benefits

Basic knowledge in automation tools (Power automate, RPA tools)

Knowledge in digital marketing is an added advantage

Roles & Responsibilities

Responsible for overall customer deliverables (KPIs, OKRs)

Responsible to drive enterprise level business transformation, ensure key milestones are met on time

Process excellence – Automation is integral part of the delivery, drive it religiously

Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time

Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.

Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.

Regards

Ritika Jagwani (HR)