Responsibilities:
• Provide resolution to maintain standards of quality
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
Minimum qualifications:
Preferred qualifications:
• Effective probing skills and analysing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work in rotational shifts ( 24*7 Shifts )
Shifts: Flexible to work in any shifts (24*7)
Language Specialist- Non-Voice -Bengali • Hyderabad, Telangana, India
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