Delivery Manager (Remote)

The Delivery Manager (DM) will manage the delivery and success of complex global healthcare primary market research (PMR) programs for key customers. This role owns end-to-end project managementfrom planning and setup to oversight optimization and reporting. The DM acts as the strategic partner for high-value clients ensuring operational excellence adherence to SLAs stakeholder alignment and continuous improvement across all engagements. The individual will also lead a team of Project Managers providing guidance removing roadblocks and ensuring smooth execution within a dynamic and complex operational environment.

Essential duties and broad responsibilities

Including but not limited to the following :

• Lead the planning design and execution of Global healthcare PMR programs across multiple therapeutic areas and regions
• Define track and report performance metrics aligned with program SLAs (e.g. timelines updates sample delivery quality and compliance)
• Conduct periodic project reviews with internal teams and clients highlighting progress risks dependencies and opportunities. Investigating and managing project escalations
• The Delivery Manager will be responsible for ensuring the project is completed on time and to the satisfaction of the client
• Monitor operational workflows to identify inefficiencies and improvement areas
• Collaborate with internal cross-functional teams (Ops Panel QA etc.) to implement enhancements and standardize best practices across projects
• Provide recommendations on screener / survey questionnaire project design sampling plan operational workflows and timelines
• Strengthen long-term client relationships through consultative engagement and consistent value addition
• Working closely with the Director of operations to adapt develop and initiate processes enforce process adherence & procedures and support or contribute towards system enhancements
• Responsible for approving leaves review handover allocation project documentation and quarterly & yearly reviews of their direct reports

Qualifications :

Additional Information :

Must be available to work in afternoon shift (IST / GMT hours)

This role can be worked remotely with a preference for working Thursdays in office

#LI-Remote

#LI-AR1

Remote Work : Yes

Employment Type : Full-time

Key Skills

Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation

Experience : years

Vacancy : 1