Customer Insights Analyst

Role Overview :

Join our Customer Experience Analytics team as a Senior Analyst, driving data-driven decisions to improve customer satisfaction. You will analyze diverse datasets, develop actionable insights, and present findings to senior leaders to enhance key metrics and decision-making processes.

Key Responsibilities :

Data Analysis & Insights

• Analyze and transform large datasets to identify actionable insights into customer experience touchpoints.
• Use statistical techniques and tools to improve success metrics and answer business questions. Reporting & Visualization
• Create dashboards, reports, and visualizations to communicate analytical findings effectively.
• Present insights to senior leaders using data storytelling and actionable recommendations. Consultation & Collaboration
• Recommend process improvements for data relevance, usability, and timeliness.
• Collaborate with cross-functional teams to implement analytics solutions.

Required Skills & Qualifications

Education & Experience

Master’s preferred.

Technical Skills

Behavioral Skills