Strategic Customer Success Manager (Growth & Retention)Taglynk • Bangalore Urban, Karnataka, India

Strategic Customer Success Manager (Growth & Retention)

Taglynk • Bangalore Urban, Karnataka, India

24 days ago

Job description

Core Responsibilities

Account Retention & Health
Churn Prevention : Proactively monitor account health using GMV data. If a partner’s reward volume drops, you are the first to diagnose why and fix it.
Technical Advocacy : Act as the bridge between the partner and our product team.

When a major partner has a "Feature Request," you build the business case for it.

Renewals : Own the renewal process for subscription-based accounts, ensuring zero revenue leakage

Strategic Growth & Upselling

Usage Expansion : Identify opportunities to launch new reward use cases for existing partners. (e.g., If they use us for "Referrals," show them how to use us for "Churn Reactivation").

Product Upselling : Transition SMBs from the "Moments" portal to deeper API / SDK integrations as their technical needs evolve.

Volume Growth : Consultant with partners to optimize their "Reward Recipes" to increase user participation, directly driving GMV.

Consultative "Reward Science"

ROI Reporting : Regularly present data to partners showing exactly how many users they retained or converted because of the rewards layer.

Best Practices : Create "Success Blueprints" for different industries. You should be able to tell a Wellness app exactly what reward value works best for a "7-day streak."

The Ideal Profile

Data-Literate : You are comfortable looking at transaction data and spotting a trend before the customer does.

Commercial Mindset : You aren't afraid to talk about money. You understand usage-based pricing and know how to pitch a higher-tier plan based on value.

Relationship Builder : You can navigate conversations with a startup Founder one hour and an Enterprise Procurement head the next.

Product Savvy : You understand how APIs and No-code tools work. You don't need an engineer to explain a "webhook" to a client.\

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Strategic Customer Success Manager Growth Retention • Bangalore Urban, Karnataka, India

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