DevOps Engineer / Lead DevOps Engineer

Designation : DevOps Engineer / Lead DevOps Engineer

Experience : 8-15 years

Location : Remote

Summary

Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Roles and Responsibility

Specific roles and responsibilities include :

• Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
• Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership
• Ensure smooth operations of Sycamore SaaS products
• Take Complete ownership of Customer Implementations, including SLA and SLO.
• Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting
• Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting
• Drive Disaster Recovery and failover procedures, training, testing, and team readiness
• Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability
• Contribute to process improvements and technical improvements that lead to increased stability and reliability
• Support continuous improvements in SaaS Operations by
• developing platform services and tooling for modern cloud operations, including metrics monitoring, CI / CD pipelines, etc.
• improving automation of provisioning, deployment, monitoring, alerting, and escalation
• Support Secure operations by
• implementing best-in-class recommendations for secure operations
• Carry out ongoing Production Ops activities with precision and quality
• Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform
• Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures
• Help obtain and maintain various certifications
• Being a good team player & a leader when needed for a high-performance Cloud / SaaS delivery team by
• Reviewing personal / team performance, quality reviews,
• Manage operations and operational issues.
• Establish a culture of high performance, ownership, delivery focus, and continuous improvement.

Excellence in Operations

Desired Experience

Skills Required

Certification