ORM Specialist

Location : MIDC, Andheri East, Mumbai

Employment Type : Full-Time (contract)

Work Schedule : 5 Days a Week (Rotational Offs)

Process Timings : Rotational shifts, including night shifts

Only apply if you can join immediately (within a week or end of the month), & Only Mumbai Candidates

About WhizCrow

WhizCrow is a global Brand Authority Management agency. We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for experienced ORM Specialist to join our global team. You will be supporting international customers through email, chat, and other online support channels. The ideal candidate is tech-savvy, adaptable, and quick to learn new systems, with the proven ability to manage multiple tasks efficiently in a dynamic environment. Prior experience in customer support, especially within ISP, Telecom, or related technology sectors, is essential for this role.

You will take ownership of resolving customer challenges and technical issues across a variety of channels, ensuring our clients receive timely, professional, and effective support. Strong communication skills and attention to detail are crucial. Any interest in sports will be an added value.

This role requires excellent written English skills, attention to detail, and the ability to communicate effectively with global customers.

Key Responsibilities

• Manage customer queries and issues via email, chat, and social media with accuracy and professionalism.
• Document all customer interactions and solutions comprehensively.
• Collaborate with internal teams to handle escalations or complex technical challenges.
• Drive customer satisfaction while meeting SLAs for response and resolution time.
• Use Google Docs, Excel / Sheets, and Google Slides to analyze response metrics and present basic reputation reports.
• Managed brand presence and engagement across key digital platforms including Reddit, Trustpilot, App Store, and Google Play Store.
• Manage reports, documentation, and any other related tasks that are assigned from time-to-time.
• Offer multilingual support, if applicable, to enhance customer experience.

Requirements

Why Join WhizCrow?

Remuneration -INR 2.5lacs - 4lacs per annum

To Apply : Send your resume to namita@whizcrow.com with the subject line " ORM Specialist " Application – [Your Name]".