Director - Consulting

Director : Consulting – Strategic Engagements Group

This opening is Firstsource (FSL)'s Strategic Engagements Group (which is its Business Consulting group) for a Lead Consultant's role in solutions, consulting, and business development. The person will be a part of the core team that will contribute to consulting engagements for customers, and build the strategic solution development infrastructure within the organization

Location : Hyderabad (or Remote / WFH)

Roles & Responsibilities

• Participate in strategic consulting projects. Facilitate the creation, review, and sign off project deliverables
• Analyse customer data and draw insights / recommendations
• Work with customers to understand business drivers, create customer journeys and process maps, in the overall member experience space for the customers
• As-Is and To-Be system definition
• Identify opportunities in market and establish first level of connect / market leads from sales support teams
• Mine existing client relationships to identify new opportunities for strategic engagements
• Develop in-depth knowledge of products and support knowledge management on creating / assimilating new methodologies, tools and techniques, as well as converting experiences on projects into case studies for the organization
• Participate in solution development for strategic deals; coordinate and align inputs from multiple teams / stakeholders into coherent win themes
• Perform deep industry research and build Go-To-Market strategies and business plans
• Prepare a road map for the competency / industry segment in form of competitive service offerings.
• Prepare compelling sales pitches and win themes for proposal responses and proactive pursuits
• Conduct in-depth analysis of financial data to identify trends, patterns, and key insights.
• Assess the financial health of the client's business and provide actionable recommendations.
• Strategic Planning : Collaborate with clients to develop financial strategies aligned with overall business goals.
• Provide insights for long-term financial planning and risk management.

Qualification & Experience

Skills Required

Risk Management, Market Assessment, Competitive Analysis, Business Development, Knowledge Management