Fortinet SD-WAN Support Engineer (L2)

Job Title : Fortinet SD-WAN Support Engineer (L2)

Location : Bangalore

Job Summary :

The Fortinet SD-WAN Support Engineer (L2) will provide advanced technical support for Fortinet's SD-WAN solutions, ensuring high availability, performance, and security of the network for enterprise customers. The role involves handling complex issues, troubleshooting, optimization, and configuration tasks, as well as mentoring lower-tier engineers. You will work closely with customers, internal teams, and Fortinet support to resolve high-impact issues and provide expert guidance.

Key Responsibilities :

• Provide L2 Technical Support : Manage complex troubleshooting and provide deep-dive analysis to resolve critical issues within Fortinet's SD-WAN environment, including routing, traffic steering, and security policies.
• Advanced Configuration & Optimization : Perform advanced configuration, fine-tuning, and optimization of Fortinet SD-WAN deployments to ensure optimal performance, reliability, and scalability.
• Incident Management : Lead resolution of critical incidents, coordinate across teams, and engage with Fortinet TAC (Technical Assistance Center) if required for bug fixes or firmware issues.
• Performance Monitoring & Reporting : Monitor SD-WAN performance using Forti Manager / Forti Analyzer or other tools and provide regular reports to customers on uptime, latency, and traffic patterns.
• Firewall & Security Integration : Integrate SD-WAN configurations with security policies, including NGFW (Next-Generation Firewall) features, UTM, IPSec VPNs, and SSL VPNs.
• Documentation & Knowledge Transfer : Create and maintain detailed technical documentation for customer environments, configurations, and issue resolutions. Provide technical guidance and mentoring to L1 / L2 engineers.
• Customer Engagement : Communicate technical solutions and complex issues clearly to clients and stakeholders. Lead discussions for improvement opportunities, network redesigns, and expansions.
• Compliance & Best Practices : Ensure SD-WAN deployments comply with industry best practices, customer security policies, and regulations.
• Firmware & Patch Management : Oversee and advise on the appropriate timing of firmware and patch updates to FortiGate appliances to minimize disruption and resolve known issues.

Required Qualifications :

Soft Skills :

Preferred Qualifications :

Skills Required

Cloud Integration, Security Policies, Networking Protocols, Performance Monitoring, Routing Protocols