Team Manager

Position : Team Manager

Grade :

Reporting To : Delivery Manager OR Portfolio Leader

Designations Reporting To This Role : Revenue Cycle Representatives and Revenue Cycle Officers

Department : Margin

Profile Description :

This role includes managing a team of to Jr. RCRs / RCRs / RCOs responsible for delivering services as per the SOW. It also involves analyzing reports and trends to ensure smooth delivery of operations. Responsible for running initiatives in the team towards managing building engagement and motivation in the team.

Key Responsibilities :

Process :

Manage team production and conduct process Quality monitoring

Manage work assignment allocation & review of work list

Encourage & engage team members for continuous improvement / process optimization / automation ideas

Manage Business Intelligence through reports & MIS for internal / client use Determine validity of ‘move to client’, either send back instructions to Rep or approve & move to client

Review coding review requests & quantify preventable issues

Communicate to Billing, PP or Coding as applicable

Scenario findings to all staff for examples that were not valid coding review needs

Work with Coding on responses that can be used in appeals when,“coded correctly”

Review denial adjustments for validity - quantify preventable issues

Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions.

Review high risk / aged / excessive incomplete action account balances.

Manage up review AR findings and feedback Create QA & Tip for week from client, payer, and account assessment scenarios

Manage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members.

Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training Teams

Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to

Ensure adherence to maintaining all necessary process documentation as per the QMS

People :

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates

Help manage team work life balance through efforts on leave planning and rostering

Communicate effectively within & with team members & escalate issues to the management for timely resolution

Continuously manage performance through timely and effective feedback and coaching

Partner with Recruiting and Training functions to help improve the quality of incoming talent

Monthly One on One EMPOWER connects to be closed with all the team members

Client :

Being part of daily / weekly client update calls OR reviews.

Timely response to client queries and requirements over email

Partner and support the BI team in preparing important client reports for the process and releasing the same to the clients as per deadlines.

Qualifications :

Graduate from any discipline is a must

Role Prerequisites :

Experience and knowledge of working for at least years into any of the RCM lines of business AR, PP, Billing, EV / BV etc would be preferred.

Applicants should have a minimum of years of experience in managing people and leading a team.

Strong understanding of at least one billing system eg : NG, EPIC, ECW, Athena etc would be preferred.

Functional Competencies :

Knowledge of any of the RCM functions would be preferred

Knowledge of federal and the top commercial payers would be preferred

Basic Knowledge of Microsoft Tools / Gsuite would be mandatory

Good Feedback and Coaching Skills

Delegation

Influencing Skills

Good Presentation Skills

Dealing with Ambiguity

Behavioural Competencies :

Accountability

Team Work

Communication

Customer Centricity

Developing Others

Analytical Thinking