Job Overview
Manage a global team of Inside Sales Representatives to drive predictable pipeline creation and team success.
This role requires strong leadership, cross-cultural management, and sales execution skills to execute outreach campaigns, engage target accounts, qualify leads, and set meetings for Account Executives and Solution Consultants globally.
The ideal candidate has experience in building pipeline for cloud, digital transformation, or enterprise tech services, with a proven track record in B2B inside sales, demand generation, or SDR / BDR management in global environments.
Key Responsibilities
- Recruit, onboard, train and mentor a global ISR / BDR team located in India and North America
- Set clear KPIs and goals (e.g., calls, emails, touches, meetings booked, SQLs)
- Lead daily standups, performance reviews, and 1 : 1s across multiple time zones
- Coach and mentor team members with region-specific strategies
- Ensure consistent messaging, outreach quality, and process adherence globally
- Conduct regular coaching, performance reviews, call / sequence audits, and 'ride alongs'
Strategy & Planning
Define and refine the ideal customer profile (ICP), buyer personas, and target segmentsWork with Marketing and Sales Enablement to build verticals-specific outbound sequences and cadences following ICP - multi-touch email,, phone, direct mail, events.Oversee tooling, automation, and processes (CRM, sales engagement tools, analytics, lead scoring).Pipeline Generation & Handoff
Own the end-to-end process from outreach → qualification → opportunity handoffEnsure high-quality, well-qualified SQLs (Sales Qualified Leads) are delivered to AEs or practice leadsCollaborate with Pre-Sales / Solutions team to support technical qualification, discovery calls, proof-of-concept handoffsRequired Skills & Experience
7+ years of B2B experience in inside sales, demand generation, or SDR / BDR management in global B2B environments.2+ years managing remote and distributed teams (preferably across India and North America).Proven track record in building pipeline for cloud, digital transformation, or enterprise tech services.Success Metrics
Number of qualified SQLs / meetings generated per rep / per quarter.Conversion rates from outreach → SQL → opportunity → close.Pipeline growth and funnel velocity.