Customer Chat & Call Support Executive

Customer Chat & Call Support Executive

Location :

Bengaluru, Karnataka (Work from Office)

Shift :

Rotational Shifts with Rotational Week Off

Salary : based on experience

Key Responsibilities :

Customer Interaction :

Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.

Issue Resolution :

Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.

Documentation :

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Team Collaboration :

Work closely with team members and supervisors to meet performance targets and improve service quality.

Eligibility Criteria :

Education :

Any Graduate or Undergraduate.

Experience :

Freshers and candidates with prior experience in customer support are welcome to apply.

Communication Skills :

Fluency in English. Proficiency in additional languages is a plus.

Technical Skills :

Basic knowledge of Microsoft Excel for data entry and reporting.

Typing Speed :

Minimum 30 words per minute with 90% accuracy.

Availability :

Willingness to work in rotational shifts, including weekends and holidays

Note :

This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.

If you're interested in applying or need further information, Send mail to talent@codegama.com