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Blended Process

Blended Process

ConfidentialNavi Mumbai, Mumbai, Mumbai City
30+ days ago
Job description

Key Responsibilities :

�� Voice Support (Inbound / Outbound) :

  • Answer customer calls promptly and professionally.
  • Resolve queries related to products, services, or orders.
  • Provide product / service information clearly and accurately.

�� Non-Voice Support (Email / Chat) :

  • Respond to customer queries via email, live chat, or CRM systems.
  • Handle complaints, process orders, and update customer records.
  • Ensure timely and accurate responses to customer concerns.

    • �� Customer Relationship Management :

  • Maintain a positive, empathetic, and professional tone in all interactions.
  • Follow up with customers to ensure resolution and satisfaction.
  • Build strong rapport with customers to promote brand loyalty.

    • �� Process & Quality Adherence :

  • Log all customer interactions accurately in CRM tools.
  • Follow SOPs and quality guidelines.
  • Meet or exceed performance metrics such as CSAT, AHT, FCR, and TAT.

    • Required Qualifications :

  • Education :
  • 12th Pass or Graduate in any stream.
  • Experience :
  • 0–2 years in BPO / KPO / customer service (voice or blended process).
  • Freshers with good communication skills are encouraged to apply.
  • Skills :
  • Strong verbal and written English communication.
  • Typing speed of 30+ WPM with accuracy.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Familiarity with CRM tools (preferred).

    • Skills Required

    Bpo Operations, Crm, Blended Process

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    Blended • Navi Mumbai, Mumbai, Mumbai City