Job Description Description Operations Manager (Background Verification)
1. Lead Daily Operations & Delivery :
- Manage end-to-end execution of employee background checks (employment, education, address, reference etc.) ensuring high productivity, accuracy, and on-time delivery across a large team.
2. Team Leadership, Rostering & Performance Management :
Handle workforce planning, shift / roster management, allocation of work, and real-time supervision.Drive team motivation, especially during high-volume or stretch periods; build a culture of accountability, speed, and quality.3. Quality, Efficiency & Process Improvement :
Identify bottlenecks, inefficiencies, and quality gaps; redesign processes to improve TAT, reduce rework, and enhance throughput.Build and implement SOPs and best practices to strengthen operational control.4. Vendor Identification, Evaluation & Management :
Identify, assess, onboard, and manage external verification vendors to ensure reliability, speed, cost-effectiveness, and adherence to SLAs.Continuously evaluate vendor performance and drive improvements or transitions where needed.5. Problem-Solving & Escalation Management :
Act as the go-to problem solver for delivery challenges, client escalations, or internal process breakdownsensuring timely root-cause analysis and corrective actions.6. Operations Vision & Transformation :
Define the vision for the operations function and build a roadmap to achieve higher efficiency, cost reduction, and a scalable delivery model.7. Automation, AI & Technology Enablement :
Drive adoption of automation, AI tools, and workflow optimizations to reduce manual effort, increase speed, and create a tech-first operations engine.(ref : iimjobs.com)