Business Operations - Analyst I

The Opportunity

FICO (NYSE : FICO) is a leading global analytics software company helping businesses in 90+ countries make better decisions.

We are seeking a candidate to join our Global Customer Assessment Support Team, dedicated to supporting FICO’s Software customers with security audits and questionnaires.

The Business Operations -Analyst I is a member of an established, highly productive, and team-oriented team and will have a great opportunity to work across many departments within FICO, This role is highly cross-functional and will work with subject matter experts to gather information and documentation to respond to risk, regulatory, and compliance-related customer inquiries and assessments. This is a customer-facing role and requires exceptional customer service skills, strong project and time management skills, a foundational understanding of software operations, and knowledge of IT security and / or compliance assessments and best practices.

What You’ll Contribute

Collaborate with different Software functional groups, including Product, Engineering, Security, Sales, Professional Services, and Legal to respond and fulfill customer assessments.

Monitor the project queue for new assessment requests , checking for completeness and accuracy, and pre-qualify requests based on review of relevant contract(s)..

Complete assigned customer assessment / audit projects, including accountable for end-to-end project management. This requires, schedules, completing questionnaires, reviewing with key stakeholder, fulfilling documentation requests, and other project deliverables.

Support team members with the scheduling and facilitation of remote and onsite third-party vendor risk assessments / audits requested by FICO’s customers.

Communicate project status to customers and internal stakeholders per external and internal SLAs, informing of any potential scheduling conflicts or general risks to the project.

What We Are Seeking

Bachelor's degree in business management / administration, communications, marketing, information technology, and / or relevant experience

2+ years of proven experience managing multiple, concurrent projects / demands while driving and maintaining project execution and focus.

Highly developed interpersonal and collaboration skills, including strong communication with clients and across all areas and levels at FICO.

Prior experience managing customer assessments for Software as a Service (SaaS) products.

Experience working in fast-paced, hands-on, ambiguous, and adaptive environments, ideally including time with a company in a transformative period.

Ability to work well under deadlines in a changing environment.

High-level understanding of industry-mandated regulations.

Self-motivated and highly collaborative style , with an open mind for learning.

Flexibility to work with global teams in different time zones.

Must be proficient with the Microsoft Office suite.

Advanced experience working in sales-related and content management tools, including Salesforce, Responsive, etc.

Extra Credit – tell us your favourite tool for staying organised !