Site Reliability Engineer - Cloud Platforms

Role and Responsibilities :

Reporting to Engineering, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments, and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments, and investment landscape.

Specifically, the Site Reliability Engineer will be responsible for the following :

• Design and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics, enabling proactive issue detection and mitigation.
• Implement automation tools and processes to automate routine tasks, scale infrastructure, and ensure seamless deployments, updates, and rollbacks with minimal user impact.
• Ensure the reliability, availability, and performance of applications and services, focusing on minimizing downtime, optimizing response times, and maintaining high availability for users.
• Lead incident response efforts for incidents, including identification, triage, resolution, and post-incident analysis to prevent recurrence and improve system resilience.
• Conduct capacity planning, performance tuning, and resource optimization for environments, collaborating with development and operations teams to meet scalability and performance goals.
• Collaborate with security teams to implement security best practices, perform vulnerability assessments, and ensure compliance with security standards and regulatory requirements for applications.
• Manage deployment pipelines, release processes, and configuration management for app deployments, ensuring consistency, reliability, and version control across environments.
• Identify areas for improvement in reliability, performance, and efficiency through data analysis, root cause analysis, and trend analysis, and drive initiatives to enhance system reliability and operational efficiency.
• Create and maintain documentation, runbooks, and knowledge base articles for operational procedures, troubleshooting guides, and best practices, and promote knowledge sharing within the team.
• Develop and test disaster recovery plans, backup strategies, and failover mechanisms for app services, ensuring business continuity and data integrity in case of failures or disasters.
• Collaborate with development, QA, DevOps, and product teams to ensure alignment on reliability goals, performance metrics, release schedules, and incident response processes.
• Participate in on-call rotations and provide 24 / 7 support for critical incidents, troubleshoot issues, and coordinate with teams for resolution, escalation, and follow-up actions as per defined SLAs.

Professional Qualifications :

Personal Characteristics :

o Win as one team

o Lead with integrity

o Be the change

(ref : hirist.tech)