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HCLTech Mega Walk-In Drive OTC 27th&28thOct 25 [Only 24h Left]

HCLTech Mega Walk-In Drive OTC 27th&28thOct 25 [Only 24h Left]

HCLTechIndia
2 days ago
Job description

HCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Collections HCLTech

Interview Location :

HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

️ Interview Date : 27th&28th Oct 2025

⏰ Interview Time : 10 : 00 AM 3 : 00 PM

Work Location : Chennai

HR SPOC : Harish. K

Experience Required : 2-6Years Years (only eligible)

Shift : US Shift

Notice Period : Immediate Joiner to 45 Days

  • Carry a copy of your updated resume.
  • Bring a valid government ID proof (Aadhaar / PAN / Driving License).
  • Arrive at the venue between 10 : 00 AM to 3 : 30 PM for registration.

Job Description :

  • Manage a portfolio of customer accounts and ensure timely collections.
  • Analyze aging reports and prioritize collection efforts based on risk.
  • Coordinate with billing, sales, and customer service to resolve disputes.
  • Negotiate payment plans with customers within defined limits.
  • Monitor credit limits and flag high-risk accounts for review.
  • Prepare weekly collection status reports and dashboards.
  • Support internal audits with documentation and account history.
  • Identify recurring issues and suggest process improvements.
  • Handle escalated accounts and high-value customers with complex issues.
  • Lead root cause analysis for recurring payment delays or disputes.
  • Collaborate with credit control and legal teams for risk mitigation.
  • Drive reduction in DSO (Days Sales Outstanding) and bad debt.
  • Conduct periodic reviews of customer payment behavior and trends.
  • Mentor junior analysts and support their development.
  • Participate in system testing and enhancement projects.
  • Present collection performance insights to leadership.
  • Advanced Problem Solving : Handles escalated and complex collection cases.
  • Root Cause Analysis : Identifies and addresses recurring payment delays.
  • Mentorship : Supports and trains junior analysts.
  • Cross-Functional Collaboration : Works with credit, legal, and sales teams.
  • KPI Monitoring : Tracks DSO, recovery rates, and dispute volumes.
  • Process Improvement : Recommends enhancements to reduce overdue receivables.
  • Presentation Skills : Prepares and shares insights with leadership.
  • Oversee daily operations and performance of the collections team.
  • Allocate account portfolios and monitor workload distribution.
  • Ensure adherence to SLAs, compliance policies, and audit standards.
  • Lead process improvement initiatives to enhance efficiency and recovery.
  • Manage escalations and coordinate with external collection agencies.
  • Develop and maintain SOPs and training materials.
  • Conduct performance reviews and provide coaching to team members.
  • Collaborate with finance and operations for end-to-end O2C alignment.
  • Team Oversight : Manages daily operations and distributes account portfolios.
  • Performance Management : Tracks team KPIs and ensures SLA compliance.
  • Escalation Handling : Resolves high-risk or sensitive customer issues.
  • Process Governance : Maintains SOPs and ensures audit readiness.
  • Coaching & Development : Conducts reviews and supports team growth.
  • Automation Awareness : Identifies opportunities for workflow digitization.
  • Stakeholder Engagement : Coordinates with finance and operations teams.
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    Otc • India

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