Call Co-ordinator

Operational Support & Coordination

• Handle day-to-day operational tasks including MS Office documentation, email correspondence, and reporting.
• Track KPIs and maintain performance dashboards.
• Resolve customer complaints and follow up to ensure timely closure.

Organizational & Team Skills

• Coordinate activities across teams and ensure smooth workflow.
• Operate effectively both independently and in team environments.
• Assist in training, mentoring, and guiding junior staff when required.

Communication & Reporting

• Maintain professional verbal and written communication with stakeholders.
• Prepare reports, presentations, and documentation in MS Office tools.
• Handle customer interactions with a courteous and solution-oriented approach.

Productivity & Process Management

• Ensure tasks are completed efficiently, meeting SLA and TAT requirements.
• Use Excel features such as VLOOKUP, HLOOKUP, Pivot Tables for data analysis and reporting.
• Identify areas for process improvement and implement operational best practices.

Problem Solving & Customer Handling

• Analyze operational issues, identify root causes, and implement effective solutions.
• Manage difficult customer situations with patience and professionalism.
• Apply strong problem-solving and decision-making skills in day-to-day operations.

Skills Required
Hlookup, Vlookup, Excel, Ms Office, Back Office, Teaching