Client Success (Engagement) Manager

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Associate Client Success Specialist at NTT DATA, your primary goal is to support the building and maintenance of strong client relationships, driving value for our clients and enhancing their overall experience with us. You will oversee multiple small-to-medium-scale contracts, guiding clients through our Client Success Management Charters of Adoption, Expansion, and renewal.

Acting as a trusted advisor, you will ensure clients successfully interact with our services and optimize their engagement. You will handle escalations, facilitate satisfactory outcomes, and help clients realize demonstrable value from our offerings. Your proactive approach will be key in achieving revenue targets through up-selling and cross-selling opportunities.

You will work closely with sales and client / service delivery teams to deliver in-contract growth and ensure successful, on-time renewals. By demonstrating the value delivered throughout the contract lifecycle, you will minimize churn and seek opportunities for up-selling and cross-selling as part of the renewal process.

Additionally, you will be an active member of our regional and Global Client Success Management practice, adopting standard methodologies, tools, and best practices. You will maintain up-to-date knowledge of our offerings and contribute to the overall success of our client success initiatives.

To thrive in this role, you need to have :

• Knowledge of our offerings and services, including core functionality, pricing, and client benefits.
• Ability to interpret client business strategies / plans and identify opportunities for our solutions / services.
• Excellent consultative selling and negotiation skills, with the ability to identify up-sell opportunities and close deals.
• Ability to execute on-time renewals with minimal volume or price churn.
• Good understanding of the IT service environment, service operations, and ITIL practices.
• Understanding of financial statements and metrics to hold strategic client conversations.
• Familiarity with our operating model and the ability to collaborate across cross-functional teams.
• Good interpersonal skills with the ability to develop and maintain solid relationships up to the management level.
• Bachelor's degree in information technology, sales, business science or a related field is strongly preferred.
• Financial acumen knowledge and understanding.

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Skills Required

Consultative Selling, Negotiation Skills, Service Operations