Manager - IT Application Support

SaShr ConsultantsMumbai

4 days ago

Job description

Description :

The Manager IT Application Support will be responsible for overseeing all aspects of application lifecycle management, from implementation and maintenance to optimization and vendor coordination. The ideal candidate will have a strong functional understanding of retail lending (LAP) and proven experience in managing IT application teams and vendors.

Responsibilities :

Application Management :

Oversee a set of business-critical applications, ensuring they support the business functions and operate reliably.
Manage the full lifecycle of applications : selection, implementation, upgrades, enhancements, maintenance, end-support.

Team Management :

Lead and motivate a team of application and support staff; ensure they are trained, accountable, effective.

Coordinate with business stakeholders, IT infrastructure, vendors, and third parties to address application needs and issues.

Conduct performance reviews, mentoring, and foster a culture of strong service and delivery.

Implementation & Support :

Lead new implementations and major updates to applications (especially LOS / loan systems and supporting modules); ensure delivery on time and meeting business requirements.

Manage vendor relationships : SLAs, issue resolution, vendor deliverables, integration of vendor solutions.

Provide technical escalation support (L2 / L3) for complex problems in applications, integrations or data flows.

Troubleshooting & Incident Management :

Ensure prompt resolution of application incidents, minimizing downtime and business disruption.

Conduct root cause analysis for recurring issues and implement permanent fixes or process changes.

Manage changes to applications via structured change management; ensure compliance and risk control for deployments.

Continuous Improvement :

Monitor emerging technologies, trends in application management, and recommend improvements,

architecture refinements or tool adoptions.

Identify process improvement opportunities (for efficiency, cost reduction, user experience enhancement) and drive them.

Qualifications & Experience :

Graduate in IT, Computer Science, or a related field.

Minimum 5 years of experience in IT application management, preferably in retail finance or LAP domain.

Skills :

Strong knowledge of IT application management and system integration.

Basic understanding of application architecture and databases (SQL, etc.).

Experience managing LOS or similar enterprise applications.

Sound understanding of security, compliance, and risk management practices.

Excellent leadership, communication, and problem-solving abilities.

(ref : hirist.tech)

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Application Support • Mumbai