Technical Support EngineerN-iX • Bengaluru, Karnataka, India
Technical Support Engineer
N-iX • Bengaluru, Karnataka, India
25 days ago
Job descriptionCollaborate closely with fellow support engineers and development team members. Share technical insights with the development team to improve future releases. Participate in on-call rotations for critical issues. 5 years of Proven experience administering and troubleshooting software solutions on Linux and / or Windows. Familiarity with applications built using Java JavaScript Python Go and SQL databases; Familiarity with identity providers (e.g. Keycloak) LDAP SAML OIDC and OAuth. Knowledge of major cloud infrastructures ( AWS Azure GCP). Excellent communication skills in English (written and spoken). Ability to clearly explain technical concepts to diverse audiences. Flexible working format - remote office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program tech talks and trainings centers of excellence and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits not applicable for freelancers
We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes Docker and RESTful APIs . You will be responsible for delivering world-class technical support for our products helping customers overcome technical challenges while ensuring smooth communication between users support agents and development teams.
This role requires a mix of strong technical troubleshooting skills customer-oriented communication and a proactive approach to improving processes and tools.
Key Responsibilities
- Classify prioritize analyze troubleshoot and resolve support tickets via our ticketing system and community forum.
- Provide outstanding support for Business Hub and Analytics Platform .
- Troubleshoot issues over calls with customers when needed.
Occasionally build KNIME workflows to support issue resolution (training will be provided).
Contribute to continuous improvement of support processes tools and knowledge sharing.
Requirements
Hands-on experience with Kubernetes deployments Docker and RESTful APIs .
Strong experience or ready to work in software support ticket management and escalation processes.
Strong self-organization curiosity and eagerness to learn.
We offer
Required Experience :
IC
Key Skills
Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Experience : years
Vacancy : 1
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Technical Support Engineer • Bengaluru, Karnataka, India
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