Amazon CTI ConsultantMilestone Technologies, Inc. • dehradun, uttarakhand, in
Amazon CTI Consultant
Milestone Technologies, Inc. • dehradun, uttarakhand, in
30+ days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Consultant • dehradun, uttarakhand, in
Related jobs
CBOSIT Technologies is looking for a visionary leader passionate about driving business growth through digital transformation, to join our team of Business Consultants.
We need a skilled and innovat...Show more
CBOSIT Technologies is looking for a Zoho Implementation Specialist to join our team of Business Consultants.We need a skilled and innovative candidate who is confident in process re-engineering an...Show more 
Sr Consultant - Zoho Consulting
CBOSIT • Dehradun, UT, in
Quick Apply
Last updated: 30+ days ago
Product Lifecycle Management Consultant
Alp Consulting Ltd. • dehradun, uttarakhand, in
The SAP PLM Consultant is responsible for Designs, builds and deploys SAP – based ERP solutions.Responsible for understanding an organization's business requirements, prepare as-is to be, Configura...Show more
Last updated: 2 hours ago • Promoted • New!
Business Consultant- Strategic Accounts
Almashines Inc. • dehradun, uttarakhand, in
Join AlmaShines Technologies as a Business Consultant – Strategic Accounts!.Candidates who have been raised in Mumbai or are currently working in the city will find their local understanding valuab...Show more
Last updated: 2 hours ago • Promoted • New!
Sap Senior MM Consultant
Taltech Technologies Pvt. Ltd. • dehradun, uttarakhand, in
With expertise in finding the best talent, Taltech's recruitment team uses an extensive network and customized strategies to meet clients' specific needs.
Additionally, the company's cloud services ...Show more
Last updated: 2 hours ago • Promoted • New!
Consultant - Zoho Consulting
CBOSIT • Dehradun, UT, in
Quick Apply
Last updated: 30+ days ago
SAP Basis Consultant
Tata Consultancy Services • dehradun, uttarakhand, in
Mode of Interview : Walk-in Drive.Date of Interview : 06-Dec-25 (Saturday, TCS Hyderabad - Deccan park).SAP Administration Knowledge in SAP ABAP-JAVA Systems.
Knowledge in SAP Solution Manager CHARM c...Show more
Last updated: 30+ days ago • Promoted
Workday Extend Consultant
NeXera Technologies • Dehra Dun, Uttarakhand, India
We are HIRING! Workday Extend experts! Role : Workday Extend consultant Location : Remote in India Type : Full-Time or Part-Time (open to consider part-time / contract) Experience : - Strong 3+ Yea...Show more
Last updated: 1 day ago • Promoted
Oracle CPQ consultant
People Prime Worldwide • dehradun, uttarakhand, in
Our client is a trusted global innovator of IT and business services.They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and ma...Show more
Last updated: 2 hours ago • Promoted • New!
Integration Analyst - ITX
Quadrant IT Services • dehradun, uttarakhand, in
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 16 days ago • Promoted
Integration Analyst - Itx
Quadrant IT Services • Dehra Dūn, Republic Of India, IN
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 15 days ago • Promoted
Digital Ads Specialist (Amazon, Quick Commerce & Meta Ads)
Rama vision limited • dehradun, uttarakhand, in
Job Posting : Digital Ads Specialist (Amazon, Quick Commerce & Meta Ads).Mandatory experience in Amazon Ads + Quick Commerce Ads + Meta Ads).
Amazon Ads, Quick Commerce Ads (Blinkit / Instamart / Zep...Show more
Last updated: 2 hours ago • Promoted • New!
Tech Lead
AAFT • dehradun, uttarakhand, in
Location : FC 14 / 15, Film City, Sector 16A, Noida, Uttar Pradesh 201301, India , Marwah Studios.We are looking for a Technical Lead to manage our development team and execute on existing.You'll lead...Show more
Last updated: 2 hours ago • Promoted • New!
Consulting Physician
Amura Health • dehradun, uttarakhand, in
But deep down, you've always known.More truth, happiness, beauty and meaning to the way we live and care.The truth is that science has always been there.
But healthcare never touched it as it is ove...Show more
Last updated: 23 days ago • Promoted
Client Support Specialist
Scry AI • Dehradun, Uttarakhand, India
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across fin...Show more
Last updated: 3 days ago • Promoted
SAP Basis Consultant
Numeric Technologies • dehradun, uttarakhand, in
Numeric, incorporated in 1996, is a global Business & Information Technology Consulting and Services organization headquartered in Chicago, IL.
With additional offices in Miami, Silicon Valley, Luxe...Show more
Last updated: 30+ days ago • Promoted
OTM Consultant
KGiSL • Dehra Dun, Uttarakhand, India
We are seeking an experienced OTM (Oracle Transportation Management) Consultant with strong knowledge of GTM (Global Trade Management) and ERP integration.
The ideal candidate will have hands-o...Show more
Last updated: 15 days ago • Promoted
Aveva PI Lead
Amazure Technologies Pvt Ltd • dehradun, uttarakhand, in
Tertiary Qualification in IT / Computer Science / related discipline.Expertise Skills : PI AF, EventFrames, DataLink, PI Vision, EventFrame Generator.
Skills (Good to Have) : Mining or equivalent proc...Show more
Last updated: 2 hours ago • Promoted • New!
CRM Technology Lead
equentis • dehradun, uttarakhand, in
Job Title : Vice President- CRM Technology.Experience Required : 7–12+ years in IT leadership, ideally within BFSI or CRM side.
We are seeking a leader who led the digital transformation and technolog...Show more
Last updated: 2 hours ago • Promoted • New!