Field service Engineer - Bangalore

Your role

To perform Service interventions in line with product requirements in an efficient manner with an objective of achieving VTS growth targets & customer satisfaction within VTS structure & guidelines.

Service Operations -

• Receive the weekly preventive maintenance and daily breakdown schedule from the service planner. Check with the service planner and sales engineer for spare parts availability at site. Complete the service at customer site.
• Understand the service procedure from the technical support team in case of a complex procedure.
• Create the service report post job.

Supporting multi brand products by maintaining respective brand dignity.

In order to complete service interventions at customer site

Service efficiency

In order to improve service revenue and enhance customer satisfaction

Dealer Operations Monitoring-

In order to equip dealer's service engineers to perform service interventions first time right and to maximize revenues and customer satisfaction through Dealership.

Failure reporting -

Escalation of customer feedback

In order to help the product company in addressing product quality issues

Compliance with Corporate Guidelines -

To succeed, you will need

Knowledge in vacuum application & process ( Chemical distillation,Pharma, Food Industry, analytical instruments,)

Hands on experience in strippig and rebuilding of varies types of mechaical vacuum pumps.

Basic knowledge on electrical / PLC / Instrumentation will be added advantage.

In return, we offer

Job location

Bangalore

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Skills Required

Commissioning, Installation, Electrical Engineering, vacuum technology