Specialist

Job Description :

Time keeping and scheduling solution; 10-20 % of AMS volume will need to be supported by vendor (estimated 30% of a full-time with Workbrain and Java knowledge)

Volumes- approx. 40 tickets / month

Workbrain is workscheduling and timekeeping application that receives inputs from multiple applications. It sends task assignment emails and also sends T / L information to Oracle Payroll and also to Hyperion for Planning and Budgeting

Activities for the workbrain support person

Monitor the interfaces (if not automated) and make sure they are running successfully

In case of interface failure, help debug by looking into Workbrain application pages if data landed correctly or what went wrong.

Support Integration Testing by validating data on Workbrain side

If there are any Service Requests related to Workbrain like some manual execution of processes in Workbrain or rerunning of any failed interfaces.

If there are product related issues, raise it to the OEM (Infor Workbrain) by raising L4 Tickets and tracking to closure.