Site Reliability Engineer

JOB DESCRIPTION

At Synamedia, the world’s most talented innovators and trailblazers are shaping the way the world is entertained and informed. We are backed by the Permira funds and Sky.

This is the age of infinite entertainment, and we must be ready to adapt to new opportunities and challenges. Building on more than 30 years of expertise, we are the largest global provider of video solutions, trusted by over 200 top satellite DTH, cable, telco and OTT operators, content owners and broadcasters

Our values connect us. Our diversity gives us strength. Our curiosity inspires creativity.

Role Description

With traditional hardware functions and systems increasingly moving to the cloud, it is only a matter of time before content and service providers adopt cloud-based video workflow solutions. The cloud’s cost, speed and scaling benefits are clear and convincing. However, migrating workflows to the cloud while achieving the same service availability as broadcast live TV is very challenging. That is why you need a service that not only enables you to move to the cloud easily, but also ensures that you avoid pitfalls on the way. Synamedia’s VN Cloud Managed Service is your answer

Synamedia Video Network Services team is looking for a highly motivated Site Reliability Engineer to join us in this journey in developing, building and operating Synamedia VN Cloud and support the business in efficiency improvements.

Initially focused on AWS, you will have extensive experience in developing, building and operating Serverless applications for MultiCloud vendor support (Azure, AWS, Google)

Responsibilities

• Develop, build, and operate VN Cloud solutions
• Manage VN Cloud Service Requests, Incidents, Problems and Changes
• Determining technical solutions and recommendations and communicating them to customers
• Analysing technical problems
• Resolution of customer tickets
• Updating product technical knowledge bases.
• Develop software to automate repetitive tasks and reduce manual intervention
• Create tools and scripts to improve system reliability and performance
• Implement monitoring solutions to detect and respond to system anomalies
• Document processes, incidents, and solutions to build a knowledge base
• Define key metrics for measuring Cloud infrastructure usage efficiency and develop cost visualisation tools at both Infrastructure and Kubernetes levels
• Develop automation tools and policies to improve Cloud infrastructure usage
• This is a hands-on role, requiring the following skills :

o 5+ years Devops working experience

o Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes )

o Prometheus, Monitoring and cost modelling at container level

o Proficiency in Python

o Understand Serverless computing concepts (required)

o Experience of CI / CD concepts and building CI / CD pipelines

o Understand how to use Git in a distributed team

o Cloud certification (very desirable)

o Understanding of common monitoring tools such as ELK, Sensu, Grafana, Prometheus, Cloudhealth

Relationships :

Deliverables :

Travel / Shifts :

Must have :

Advantageous / Skills to be learned :

Language Skills :

Soft Skills :

Industry or Sector Experience :

Prior experience in a DevOps / technical support capacity (essential)

Prior experience of high-level technical problem solving (essential)

Education :

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that picks your brain or content creation, there’s something for every kind of mind.

Benefits and Perks

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.