Senior Executive-Order To Cash – Collections

Job Description

Role Summary :

Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding

Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.

Essential :

Strong knowledge of Collections

Working knowledge of SAP Finance module

Experience in shared services / customer facing environment

Understanding of standard operating procedures

Good understanding of the AR cycle

Knowledge of system, applications, operating tools, metrics and excel

Good communication skills, plus good verbal & written presentation skills

Flexibility to work within a high growth, rapidly changing environment

Ability to self-motivate and initiate change

Ability to work with colleagues at all levels

Collections Responsibilities

Contact customers via email, phone, or portals to follow up on overdue invoices.

Review and analyze accounts receivable aging reports to prioritize collection efforts

Identify and resolve billing disputes or discrepancies that delay payments.

Record and monitor customer promises to pay and follow up accordingly

Send systematic reminders and escalation notices based on aging buckets

Provide inputs to finance teams for accurate cash flow forecasting

Reconcile customer accounts to ensure accurate outstanding balances

Coordinate to confirm payment status and resolve unapplied cash issues

Escalate high-risk or non-responsive accounts to senior management

Identify customers with deteriorating payment behavior and flag for credit review

Generate collection performance reports.

Maintain records of all collection activities for audit and compliance purposes.

Build and maintain professional relationships with customer finance contacts.

Suggest and implement improvements to enhance collection effectiveness.

Ensure all collections are posted and disputes are addressed before financial close.

Key Skills

Collection

Accounts Receivable Ledger Management

Financial Accounting and Reporting

Advanced Excel and Spreadsheet Skills

SAP ERP and Accounting Software Proficiency

Team Player

Qualifications

Education : Postgraduate (B. Com / Honors) or a bachelor’s degree with relevant experience in OTC Operations.

Experience (years) :  Sr Executive – Graduate with 4 to 6 years of experience

Relevant Experience : OTC or Accounts Receivable

Location : Mumbai (Airoli)

Working Hours : 8.5 hours / day (US Shift)