Assistant Front Office Manager

Job Description

The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing the day-to-day operations of the front desk and guest services. This role ensures outstanding guest service, efficient check-in / check-out processes, and smooth coordination between departments to deliver a seamless guest experience.

Assist in managing daily front office operations including reception, reservations, concierge, and guest services.

Supervise and train front office staff, ensuring excellent customer service standards are met.

Handle guest complaints and special requests professionally and efficiently.

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Monitor room availability, rates, and bookings to optimize occupancy and revenue.

Support staff scheduling, shift planning, and performance evaluations.

Conduct daily briefings and ensure the front desk is adequately staffed.

Ensure compliance with hotel policies, procedures, and safety regulations.

Representing management in the absence of senior leaders.

Maintain accurate records, reports, and logs as required by the management.

Qualifications

Graduation from hospitality background

Prior experience in hotels will be an advantage