Chief Digital Officer

Role Overview

The Chief Digital Officer (CDO) will serve as the strategic architect of digital transformation across the Fornax Group. While the Group is not a technology company at its core, the CDO will lead the seamless integration of digital tools, platforms, and ecosystems to enhance operational efficiency, customer experience, and competitive positioning across all subsidiaries.

This is not a traditional role. The focus is on business-aligned digital leadership - driving adoption, exploring fit-for-purpose alternatives, and identifying external partners / organizations that can augment our service delivery without building everything in-house.

Key Responsibilities

1. Digital & AI Strategy Roadmap Ownership

• Develop and execute a Group-wide digital and AI transformation strategy that places AI at the centre of value creation, aligned with the unique business objectives of each subsidiary.
• Identify high-impact AI and digital levers (Generative AI, predictive analytics, intelligent automation / RPA, computer vision, NLP, cloud AI platforms, etc.) that directly amplify core services in BPO, staffing, corporate services, and sales enablement.
• Build a prioritized AI-first digital roadmap with measurable ROI, pilot-to-scale milestones, ethical AI guidelines, and risk mitigation frameworks.

2. Drive Digital & AI Adoption Across the Enterprise

3. Evaluate & Recommend AI-Centric Digital Alternatives

4. Partner Ecosystem & Augmentation Strategy

5. Innovation & Future-Readiness

Preferred Skills

(ref : iimjobs.com)