Scality Storage Engineer

Scality Storage Engineer

Exp range - 5- 14 yrs

Location - Bangalore

Key Responsibilities :

Resolve customer’s issues via the telephone, email or remote sessions.

Reproduce issues in-house and responding back in a timely manner.

Regular follow ups with customers with recommendations, updates and action

plans.

Identify and escalate issues in a timely manner to vendor according to

Standard Operating Procedures.

Leverage internal technical expertise, including peers, mentors, knowledge

base, community forums and other internal tools, to provide the most effective

solutions to customer issues.

Collaborate with other CoE / HW teams in diagnosing and isolating the cause

of complex issues.

Provide consulting support in his / her area of expertise

Maintain quality on case documentation, SLA timeframes and operational

metrics.

Performs within the Productivity Measure of the team (scorecard)

Incident Management : Resolve single and cross technology incidents

independently. Lead the team members to resolve complex or cross

technology incidents.

Escalation Management : Identify, manage, and lead technical escalations.

Participate in formal Escalation when required to support escalation especially

during crisis.

Problem Management : Proactively and reactively look for solutions to prevent

problems from occurring in team / technology area. Perform Trend and Root

cause analysis.

Change Management / Implementation : Independently prepare, review,

implement, rollback and test plan for change records. Perform risk and impact

analysis for changes, May lead or participate in a Change Advisory Board.

Patch and Security Management : Apply patch and security changes per

policy. Proactively monitor the environment for patch compliance. Analyze

patches for compatibility with each customer or internal infrastructure

environment.

Configuration Management : Ensure Configuration Management Database

(CMDB) entries are complete and accurate.

Must Have :

Technical knowledge on Object, File & Block storage with cloud data

management solutions – Installing, Configuring & Troubleshooting of at least 2

of the storage skills Scality, DDN Storage, GPFS, Luster.

Qumulo , object storage with linux

Good Knowledge on Parallel / Distributed file system

Firmware and management experience on above Storage

Basic Operating Systems Knowledge – Install, configure, administration and

troubleshoot RHEL / SUSE (as Bare-Metal OS & as VMs on Hypervisors)

Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)

Performed routine Performance Analysis, Capacity analysis, security audit

analysis reports to customer for necessary planned changes

Troubleshooting performance related issues on HW and Operating system

Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX

Should be ready to work in 24x7 rotational shifts and on weekends.

Good written and verbal communication skills (Mandatory).

Zeal for going the extra mile to solve customer issues.

Complex troubleshooting experience and Logical Problem-solving approach

Ability to work in a Solution environment, collaborating across Technology

Teams.

Good to have :

Certification on any of the Scality, DDN Storage, GPFS, Luster.

Operating Systems Knowledge – administration and support on Linux,

VMware, Windows HyperV,

Linux / Microsoft / VMware VCP or equivalent experience / certification will be an

added advantage

Tools Knowledge on ServiceNow

Must achieve excellent customer satisfaction.

Take ownership and work with high productivity and efficiency.

Support other team members and seek their advice to make decisions on

complex issues.

Deliver trainings when required.

What you need to bring :

Bachelor’s degree in Engineering (or Equivalent).

Experience : Minimum 6-7 years of experience in Storage & Backup

administration support

Should possess strong knowledge of Object, Block, File Storage technology

and good understanding of Parallel & distributed file system. Additionally other

domains such as storage / SAN / networking / database

Relevant certification on the latest track like Scality, DDN Storage, GPFS,

Luster will be an added advantage.

Flexible to work in 24X7 support environment

ITIL certification is an added advantage