Voice Networking Five9 Professional Gurgaon

Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include :

• Networked IT services globally
• Local, national and international telecommunications services
• Broadband and internet products and services
• Converged fixed / mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties : Telephony, Networking, Cloud Services, Unified Communications

Min 3+ yrs exp in Voice Networking

Min 3 yrs exp in Five9 cloud.

Exp in Cisco Voice Networking / Genesys Voice Networking / Avaya Voice Networking

Exp in Unified Communication systems and Voice Network technologies.

Exp in Reporting and monitoring of Five9 UCCs.

Exp in Contact Center

Exp in troubleshooting of different issues in five9 contact Center.

Exp in Troubleshooting of Inbound, Outbound calls in any issue arises.

Exp in VoIP

Exp in Implementing VoIP systems and services

Able to deploying end-to-end contact center solutions, including Call flows, Queues, Routing profiles, Agent profiles, and Dial plans to optimize performance and customer experience

Skills Required

Contact Center, Voip, voice networking