Technical Solutions Architect UPS Devices (APC Specialist)

Job Title : Technical Solutions Architect UPS Devices (APC Specialist)

About the Role : We are seeking a highly skilled and experienced Technical Solutions Architect specializing in UPS Devices, particularly APC systems. This pivotal role involves a balanced focus on technical leadership and support, alongside significant contributions to business growth and strategic direction within the UPS domain.

Responsibilities :

• Serve as the primary technical authority for all APC UPS systems, providing expert-level troubleshooting and solutions.
• Offer 24 / 7 on-call support for critical customer escalations when required.
• Remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics.
• Triage service requests , prioritize based on urgency, and implement corrective actions.
• Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting.
• Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction.
• Document solutions and create knowledge base articles for internal and customer use.
• Understand customer requirements and architect tailored UPS solutions (APC and complementary technologies).
• Drive accreditation pathways for engineers and the company to enhance capabilities (e.g., APC certifications, partner status).
• Position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators.
• Collaborate with Sales & Marketing to develop technical collateral (whitepapers, case studies, demos) that support business development.
• Lead pre-sales engagements , including solution design, proof-of-concept (PoC) setups, and technical presentations.
• Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smart monitoring) and advise leadership on strategic investments.
• Lead the UPS Technical Team , setting best practices, escalation protocols, and skill development plans.
• Foster innovation by evaluating new APC products, tools, and service offerings.
• Represent the company at industry events, APC partner meetings, and training sessions.

Skills and Qualifications :

Skills Required

apc ups , galaxy , Technical Architecture, Data Center