Job Title : Technical Solutions Architect UPS Devices (APC Specialist)
About the Role : We are seeking a highly skilled and experienced Technical Solutions Architect specializing in UPS Devices, particularly APC systems. This pivotal role involves a balanced focus on technical leadership and support, alongside significant contributions to business growth and strategic direction within the UPS domain.
Responsibilities :
- Serve as the primary technical authority for all APC UPS systems, providing expert-level troubleshooting and solutions.
- Offer 24 / 7 on-call support for critical customer escalations when required.
- Remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics.
- Triage service requests , prioritize based on urgency, and implement corrective actions.
- Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting.
- Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction.
- Document solutions and create knowledge base articles for internal and customer use.
- Understand customer requirements and architect tailored UPS solutions (APC and complementary technologies).
- Drive accreditation pathways for engineers and the company to enhance capabilities (e.g., APC certifications, partner status).
- Position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators.
- Collaborate with Sales & Marketing to develop technical collateral (whitepapers, case studies, demos) that support business development.
- Lead pre-sales engagements , including solution design, proof-of-concept (PoC) setups, and technical presentations.
- Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smart monitoring) and advise leadership on strategic investments.
- Lead the UPS Technical Team , setting best practices, escalation protocols, and skill development plans.
- Foster innovation by evaluating new APC products, tools, and service offerings.
- Represent the company at industry events, APC partner meetings, and training sessions.
Skills and Qualifications :
Deep knowledge of APC Smart-UPS, Symmetra, Galaxy , and associated software (StruxureWare, PowerChute) is required.Proven ability to analyze logs, diagnose failures, and implement fixes remotely is essential.Experience training engineers and creating technical documentation is necessary.Strong business acumen with the ability to align technical solutions with revenue growth is crucial.Exceptional communication skills (customer-facing, sales support, leadership updates) are vital.APC Certified (or equivalent vendor certifications) is a key requirement.Technical Architecture, UPS Devices, APC (American Power Conversion), Power Systems, Electrical Engineering expertise is expected.Background in data center power infrastructure or critical environments is highly beneficial.Experience with competitor UPS systems (Eaton, Vertiv, CyberPower) is a plus.Project management or team leadership experience is an advantageSkills Required
apc ups , galaxy , Technical Architecture, Data Center