Senior Customer Relationship Manager

The Senior Customer Relationship Manager (Senior CRM / CRE) is responsible for leading client relationship operations, ensuring exceptional customer experience, managing documentation, supporting loan processes, and coordinating across departments for seamless workflow. This role requires strong communication, leadership, and organizational skills to guide the CRM team and maintain high service standards.

Location : Mumbai , Maharashtra (Jogeshwari / Andheri)

Key Responsibilities :

Client Relationship Management

• Lead and oversee all client relationship activities to ensure smooth and effective communication.
• Build and maintain strong, long-term relationships with clients to ensure high customer satisfaction.
• Address and resolve escalated client issues with professionalism and efficiency.

Payment & Accounts Coordination

Documentation & Registration Support

Banking & Loan Assistance

Team Leadership & Coordination

Skills & Qualifications

Work Environment :