IT Infrastructure Lead

Job Description

The Innovation Services team is responsible for continuously modernizing Dynatrace Service offerings and solutions with a focus on cutting edge cloud practices and technologies, automation, and Dynatrace Software Intelligence.

Innovation Services develops high value automation solutions that will drive Dynatrace ARR growth through customer adoption of new Dynatrace modules and accelerated expansion of Dynatrace licenses.

Additionally, the Innovation Services team is responsible for developing and delivering highly technical enablement content and automated training environments to internal employees, customers, and partners.

The Innovation Services team also supports sales cycles delivering solution overviews, demos, and POCs of complex automation and integration solutions. Responsibilities : Use case development – continuously explores and develops new and innovative solutions and service offerings such as automated incident management with ServiceNow,automated problem remediation with Dynatrace Workflows and Ansible Automation Platform, automated release validation with Dynatrace Site Reliability Guardian and a CI / CD platform Solution ideation and development – create and support technical solutions that are being offered to (internal and external) stakeholders GTM enablement – Provides technical training and offering enablement for internal employees, customers, and partner delivery resources.

Pre-sales – supports customer facing sales calls delivering technical deep-dive sessions on automation offerings and concepts. Builds and delivers automation use-case demos. Automation evangelism – evangelizes the Innovation practice, service offerings, and customer stories through events and social media.

R&D Interaction – participate and provide feedback on early-adaptor and pre-release software leveraging your industry experience.

Qualifications Minimum Qualifications : Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required 5+ years' experience as a consultant or architect working on highly technical, agile teams Experience with modern deployment automation tools, scripting, and methods Experience with the enterprise software sales process preferred Working experience with modern IaaS, PaaS, container and Serverless cloud technologies Working experience with cloud-native application development Working experience with modern software engineering processes Working experience with modern release and incident management processes Working experience with continuous delivery pipelines, testing strategies, and quality validation. Must have excellent written, oral, and presentation communications skills. Must possess excellent problem-solving and analytical skills Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

Desired Experience : Working experience with the Dynatrace Platform or a Dynatrace certification

Skills Required

Servicenow, Paas, Iaas, Scripting